On Time Proposal

The window for a Vendor to submit a proposal is dictated by the priority of the Purchase Order. This metric measures the vendors ability to submit their proposals in the app within the expected window based on the priority.

When no proposal is needed, then the Purchase Order is not included when scoring the metric.

Purpose / Metric Definition:

Evaluates whether a vendor submitted a proposal within the expected timeframe after entering the "Vendor Proposal Required" status. This metric reflects vendor responsiveness and adherence to service-level expectations based on priority.

Category:

Performance

Logic / Formula:

CASE
     WHEN HoursPendingProposal IS NULL THEN NULL
     WHEN PO.Priority_Category IN (1, 3) AND HoursPendingProposal <= 24 THEN 1
     WHEN PO.Priority_Category = 2 AND HoursPendingProposal <= 48 THEN 1
     ELSE 0
END AS Performance_ProposalTurnaround

Scoring Rules:

• 100% → Proposal submitted within expected time window

  • Emergency & High Priority: ≤ 24 hours

  • Standard Priority: ≤ 48 hours

• 0% → Proposal submitted outside expected time window

• Not Scored (NULL) → PO never entered "Vendor Proposal Required" status

Links to Dashboards/Reports that use this metric:

• Vendor Scorecard