First Trip Resolution

Created by Kenneth Abad, Modified on Fri, 29 Aug at 12:00 PM by Kenneth Abad

First Trip Resolution tracks how often the Vendor can complete the Purchase Order without having to return to site. This is recorded by the amount of trips that are created for/by a vendor on the Purchase Order. Does not include canceled trips.

Purpose / Metric Definition:

Measures whether the Purchase Order was completed in a single trip.

Category:

Performance

Logic / Formula:

CASE
     WHEN Trips.TripCount IS NULL THEN NULL
     WHEN Trips.TripCount = 1 THEN 1
     ELSE 0
END AS Performance_FirstTripResolution

Scoring Rules:

100% → Number of trips on PO is equal to 1
0% → Number of trips on PO is greater than 1
Not Scored (NULL) → No completed trips associated with the PO

Links to Dashboards/Reports that use this metric:

Vendor Scorecard