Priorities are the time in which a work order must be completed/serviced. You can map your own priorities to a Clients priorities from the nav bar on the left side of the Client Profile.
Mapping a priority will make it so that when a work order is created by the client with a certain priority, it will show you the correlating priority that was set for the mapping. If your client uses terms like 'Sev 2' and you refer to them as Same Day 24 hour, then a 'Sev 2' work order will be dispatched to you and your work order will say 'Same Day 24 hour'.
You can create your own priorities to map on the settings tab of the Company Profile.
On the Priorities page, you can search through the clients priorities and mark active or inactive as needed.
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