Completed Without Recall

A Purchase Order can be recalled if the quality of work is unacceptable or was not held to standard. A recall date will be created when a Purchase Order is recalled.

Purpose / Metric Definition:

Measures whether the work was completed correctly the first time, without requiring a return visit or correction. It reflects the vendor’s ability to deliver quality service without post-completion issues.

Category:

Quality

Logic / Formula:

CASE WHEN PO.RecalledDate IS NULL THEN 1
     ELSE 0
END AS Quality_CompletedWithoutRecall

Scoring Rules:

• 100% → No recall date exists on the PO

• 0% → Recall date exists on the PO

Notes / Exceptions:

Scored per Purchase Order

Links to Dashboards/Reports that use this metric:

• Vendor Scorecard